Akhil Gupta

How customer success should operate in consumption-heavy AI products

customer success consumption pricing

How customer success should operate in consumption-heavy AI products

The shift from subscription-based SaaS to consumption-heavy AI products represents one of the most fundamental transformations in enterprise software business models. For customer success teams, this evolution demands a complete reimagining of their operational playbook. Where traditional SaaS customer success focused on maximizing seat count and feature adoption, consumption-based AI

By Akhil Gupta
What sales compensation should look like for usage-based AI deals

sales comp usage pricing

What sales compensation should look like for usage-based AI deals

The shift to usage-based and consumption-based pricing models in AI products has created a fundamental misalignment between how companies generate revenue and how they compensate their sales teams. Traditional sales compensation structures—built for predictable subscription models with upfront commitments—fail spectacularly when revenue depends on post-sale customer behavior, variable

By Akhil Gupta
A taxonomy of AI pricing metrics for product teams

ai pricing metrics

A taxonomy of AI pricing metrics for product teams

The agentic AI revolution has fundamentally shifted how product teams approach pricing strategy. Unlike traditional SaaS products where pricing metrics were relatively straightforward—seats, tiers, or simple usage caps—agentic AI introduces unprecedented complexity. These autonomous systems consume varying computational resources, deliver unpredictable value outcomes, and operate across multiple dimensions

By Akhil Gupta
Revenue recognition considerations for usage-based AI pricing

revenue recognition ai

Revenue recognition considerations for usage-based AI pricing

The accounting complexity of usage-based AI pricing has become one of the most pressing operational challenges facing modern technology companies. As organizations shift from traditional subscription models to consumption-based billing structures, finance teams are confronting unprecedented complexity in revenue recognition, financial reporting, and compliance. The fundamental question is no longer

By Akhil Gupta