Tag: customer success

Aug 21, 2025 · Akhil Gupta · Best Practices
Customer Success and AI: Ensuring Clients Realize Value.
Customer success has evolved dramatically in the SaaS industry, but the emergence of agentic AI solutions introduces new dimensions to how vendors must support their clients. When pricing models...
Aug 21, 2025 · Ajit Ghuman · Strategy & Planning
Upselling in a Usage-Based World: Growing Accounts Post-Sale.
## Aligning Customer Success for Usage Growth In a usage-based world, customer success becomes the primary driver of account expansion. This requires rethinking the customer success function and its...